Privacy policy

Privacy Policy

Vape Store Delivery ("we", "us", "our") respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. By using vapestoredelivery.ca, you consent to the practices described below.

1. Information We Collect

  • Personal Information: When you place an order, create an account, or contact us, we collect your name, email address, shipping/billing address, phone number, and payment information.
  • Age Verification Data: Because we sell age-restricted products (19+), we may require government-issued ID at delivery.
  • Usage Information: IP address, browser type, device type, pages viewed, and referring URL — used to improve site experience.
  • Cookies: Used to remember your cart, log you in, personalize content, and measure marketing performance.

2. How We Use Your Information

  • To process and ship your orders
  • To verify your age (legal requirement)
  • To communicate order updates, tracking, and customer support
  • To send marketing emails (only if you opt in — unsubscribe anytime)
  • To improve our products, website, and services
  • To prevent fraud and comply with legal obligations

3. How We Protect Your Information

  • All transactions are encrypted via Shopify's PCI-DSS Level 1 certified checkout.
  • We never see or store your full credit card details.
  • Access to personal information is limited to employees who need it to fulfill your order.

4. Sharing Your Information

We share information only as needed to operate our business:

  • Shipping carriers (Canada Post, Purolator, local couriers) to deliver your order
  • Payment processors (Shopify Payments, Stripe, PayPal) to complete transactions
  • Email and analytics providers (Klaviyo, Google Analytics) under strict data agreements
  • Law enforcement when legally required

We never sell your personal information.

5. Cookies & Tracking

You can disable cookies in your browser settings. Note that some site features (cart, checkout, account login) require cookies to function.

6. Your Rights

  • Request access to the personal information we hold about you
  • Request correction or deletion of your personal information
  • Opt out of marketing communications at any time
  • Lodge a complaint with the Office of the Privacy Commissioner of Canada

7. Data Retention

We retain order and account information for as long as your account is active and as required by Canadian tax and consumer protection laws (typically 7 years).

8. Children

Our site is not directed to anyone under 19. We do not knowingly collect data from minors. If you believe a minor has provided us with personal information, contact us immediately and we will delete it.

9. Changes to This Policy

We may update this policy periodically. The "Last Updated" date below reflects the most recent revision. Material changes will be announced on this page.

10. Contact Us

Questions about this Privacy Policy? Email hello@vapestoredelivery.ca.

Last Updated: April 2026